Hello, I’m Natasha
I built The Client Lead for agencies and creative organizations that want stronger client leadership, not just better account management. I’ve spent my career inside global agencies leading client partnerships, growing complex accounts, and developing teams to operate with clarity, confidence, and commercial impact.
Over time, I saw a pattern. Many talented account managers are expected to step into senior leadership without the training, frameworks, or support that make that transition successful. The result is unnecessary stress, inconsistent delivery, and missed growth opportunities. The Client Lead exists to change that.
Today, I work with account leaders and agency teams to strengthen how they lead clients. My approach is practical, direct, and grounded in real work. The goal is measurable improvement in how your team shows up, communicates, leads, and grows accounts.
Senior Client Services Leadership
Led client partnerships across branding, packaging, and integrated creative work. Built trusted executive relationships, guided multi-disciplinary teams, and raised standards for strategic thinking, account performance, and client retention.
Global Account Leadership
Supported complex global client portfolios and cross-market delivery. Focused on clarity, alignment, and strong ways of working that protect quality while improving speed, decision-making, and accountability.
Team Development and Capability Building
Coached account managers and client leaders preparing for bigger roles. Designed and delivered practical training focused on communication, stakeholder leadership, confidence, and the fundamentals of modern client partnership.
Fractional and Embedded Client Leadership
Stepped into senior client leadership capacity to stabilize accounts, support leadership transitions, guide teams through complex delivery, and create structure during periods of growth or change.
Recruiting and Talent Support
Helped agencies define what “great” looks like in client leadership roles, assess candidates against practical competencies, and improve hiring decisions through structured role definitions and interview approaches.
Areas of Expertise
Client Leadership
- Strategic client management
- Account growth & expansion
- Client relationship building
- Stakeholder management
Leadership Development
- Client leadership coaching
- Team capability building
- Workshop facilitation
- Performance management
Strategic Consulting
- Organizational design
- Process optimization
- Revenue growth strategy
- Transforming ways of working
- Team & operating model evolution
Let’s Talk
Thinking about strengthening client leadership in your team or your own role? Share what you’re navigating and we can take it from there.
Get In Touch